U.S. SHIPPING:
Tracking information will be made available to you as soon as it is made available to us.
Approximate shipping times (does not include weekends/public holidays):
a) Standard shipping
– Handling Time : 2 – 3 days From Monday to Friday
– Shipping Time : 3 – 20 days From Monday to Friday
b) Standard shipping fee & tax
Shipping Fee :
30% of total order if total order > 19.96$
5.99$ if total order < 19.96$ or total order = 19.96$
Fee Tax: 12% Tax of total order
Delayed delivery – in very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there is no tracking updates for more than 30-60 business days.
This may especially be true during the busier holiday seasons at the year’s end (November to December months), during promotions or other instances.
PROCESSING TIME VS SHIPPING TIME
Please note that processing time is different from shipping time and should be added to the total delivery time.
After your order has been processed, your package will then be picked up by our shipping company for dispatch. An email with your online tracking information will be available on our website.
Processing Time – in very rare instances, may take longer than the stated expected time frame. During busy time like holidays, promotions or other instances processing time might take longer. We do our best to deliver as fast as possible and seek your understanding and patience during such events.
UNCLAIMED ORDERS
We are not responsible for any packages returned to us as refused, unclaimed, deliverable, or because of incorrect or insufficient address.
If you notice an incorrect or insufficient address when receiving the confirmation email, email us back as soon as possible at
[email protected] as a reply to your order confirmation email with the updated details.
Once we process the order we are not able to change the address and we are not to be held responsible for incorrect or insufficient address.
SEPARATE PACKAGES
In some instances, an order may be split into different packages for any of the following reasons:
– Certain items may be on back order
– Weight restrictions for regular shipping imposed by the post office
– Different designers/warehouse location (we work from multiple warehouses to bring you the best selections at affordable prices)
Shipping Policy
Home delivery
Handling Time : 2–3 days From Monday to Friday
Delivery Times: 3–7 days from Monday to Friday
Shipping Cost :
35% of total order if total order > 25.69$
8.99$ if total order < 25.69$ or total order = 25.69$
Fee Tax: 12% Tax of total order
Additional delivery information
We’re sorry, shipping to an alternative address other than the account address is not possible. This includes a work address, PO Box, or an address in another country.
Please be aware that if you place multiple orders close to each other, they may be packed together to ensure you receive the goods as quickly as possible.
Will I be charged customs fees?
You will be responsible for assuring that any products you order comply with state and federal government import regulations.
Our terms of sale to our customers in the USA are DDP – Delivered Duty Paid. That is to say, the amount paid by you is fully inclusive of delivery to the specified delivery address and all duties, taxes, and customs clearance fees.
TRACKING MY ORDER
Once your order is on its way, you’ll receive a tracking number via email.
To track your parcel, just contact us by email at [email protected]. We will check your order and send you the tracking number as soon as possible.
I HAVE A PROBLEM WITH MY DELIVERY
I haven’t received my order
Please contact us via email at [email protected] or phone number: +17315407772
An item is missing from my parcel
If an item is missing from your parcel, it may be delayed. In this case, it’ll be sent in a separate parcel once we receive further stock at the warehouse. Please contact us and we will confirm and send you the missing order as soon as possible.
Sometimes an item can be sent separately from a different warehouse. If an item is missing from your parcel, please check your delivery note or parcel insert as you should be advised if an item will be sent later. Also, please check if you have received a second tracking number by email, as this shows that a second parcel has been sent out.
If you receive a damaged parcel, please check that all of the items you ordered are inside. If any items are missing or damaged, please contact us as soon as possible so we can help you.
I’ve received the wrong item
We’re really sorry if you received the wrong item/it wasn’t as described. Please contact us as soon as possible, so we can help you further.
FAULTY ITEMS
I’ve received a faulty item
We’re really sorry you’ve received a faulty item. If the item has a visible fault on receipt, please contact us with details of the fault before making a return, so we can advise you what action to take.
My item has become faulty
We’re really sorry your item has become faulty in use. Please contact us as soon as possible with details of the fault before making a return, so we can advise you what action to take.
