Cartoon Cat Pillow Plush | Cartoon Neko Pillow | Neko Stuffed Animal | Cat Neko Plush Toy – Stuffed & Plush Animals

Shipment:

When you place an order,please choose a shipping method and pay for the order including the shipping fee.We will send the items within X days once your payment completed.We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries,which may affect how quickly your product is inspected. Please note that buyers are responsible for all additional customs fees,brokerage fees,duties,and taxes for importation into your country. These additional fees may be collected at time of delivery. we will not refund shipping charges for refused shipments. The shipping cost does not include any import taxes,and buyers are responsible for customs duties.
We have our own shipping company with best discount.
1.For goods weight<2KGS:Usually we will ship the items by China Post Air Mail(Transit time needed 12-22 working days)
2.For goods weight>2KGS:Usually we will ship the items by EMS/DHL/UPS (Transit time needed 3-15 working days);or ship with twe parcels by China post air mail.
3.If you have order transport requirements,please contact us.

Returns: 
We do our best to serve our customers the best that we can. We will refund you if you refund the items within 15 days of you receipt of the items for any reason.However,the buyer should make sure that the items returned are in their original conditions,If the items are damaged or lost when they are returned,the buyer will be responsible for such damaged or loss,and we will not give the buyer a full refund. The buyer should try to file a claim with the logistic company to recover the cost of damage or loss.
The buyer will be responsible for the shipping fees tu return the items.

Warranty&Maintenance:
We offer the 1-month free replacement. Buyers may request for a replacement within 15 days from your receipt of the product.The buyer should return the product in the original conditions to us and should bear the shipping costs for return.We also provide 12-month free maintenance. The buyer should return the product in the original conditions to us and should bear the shipping costs for the parts to be replaced.
Before returning the items,please confirm the return address and the logistics method with us. After you give the items tothe logistic company,please send us the tracking number. As soon as we receive the items,we will repair or exchange them ASAP

Feedback:
Your satisfaction and positive feedback is very important to us. Please leave positive feedback and 5 stars if you are satisfied with our items and services.
If you have any problems with our items or services,please feel free to contact us first before you leave negative feedback.
We will do our best to solve any problems and provide you with best customer services.